Refund Policy

1. Paddle is Merchant of Record

All payments on seofetch are processed by Paddle.com, acting as our Merchant of Record (reseller). Paddle handles payment processing and refund processing on our behalf.

2. Credit packs

Credit packs are delivered to your balance instantly and are non-refundable. At checkout you waive your statutory right of withdrawal:

I agree that credits are delivered immediately and are non-refundable once purchased.

This waiver does not affect any statutory right that cannot lawfully be waived.

3. Failed requests

Requests that fail upstream are refunded automatically, in credits, to your balance. A 504 with code connection_timeout means the job is still running and the charge stands. Reconnect with the same key, or the request_id from that response, to collect the result. A 504 with code upstream_timeout is a definite failure and is refunded like any other.

4. Auto-refill charges

Auto-refill charges follow the same policy as credit packs. You can disable auto-refill at any time from your dashboard. If a charge cannot be verified, auto-refill pauses automatically until it's resolved.

5. Billing errors

If you believe you were charged twice, or charged in error, contact support@seofetch.com. Genuine billing errors are refunded.

6. Disputes

Please contact us before opening a chargeback with your bank or card provider — most issues are resolved faster this way. Paddle, as Merchant of Record, handles payment disputes.